We at Nesh Technologies Pvt Ltd and our brand Nesh LIVE (hereafter referred to as "Nesh"), are committed to protecting the privacy of our customers and dealers. This privacy policy explains how we collect, use, disclose, and protect the personal information of our customers.
Information We Collect
Nesh collects personal information from our customers when they register with us, purchase scooters, or communicate with us through our website, phone, or email. The information we collect may include:
Any material, information, or idea submitted or posted on this application or to the mail addresses given on this Site will be considered non-confidential and non-proprietary. Nesh Technologies may share or otherwise use your submission for any purpose whatsoever. If any of the information submitted constitutes personal data, you agree that Nesh Technologies may transmit such personal data for any business purpose.
How We Use Collected Information
We use the information we collect from our customers for the following purposes:
To process orders and deliver scooters
To communicate with our customers about their orders, product information, and customer service
To improve our products, services, and website
To send promotional offers and information about our products and services
Disclosure to third parties
In cases where we believe that business interests will be served, Nesh Technologies may share your information with its Business Partners, who can alert you about new products and services. Upon receipt of any alert, if you desire to be removed from such alert list, you may inform the sender or unsubscribe from the list as provided in each mail alert.
We do not sell, trade, or otherwise transfer to outside parties the personal information we collect from our customers. We may also be required to disclose your personal information in the event of a legal proceeding, court process, investigation or any such other process where we are required to do so by applicable law or where we have to establish our legal rights or where disclosure is required to prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person etc. We may also be required to disclose your personal information in the event of a business reorganization, amalgamation, merger or bankruptcy
Access and Correction of Personal Information
Our customers have the right to access and correct the personal information we hold about them. If a dealer would like to access or correct their personal information, they can contact us at sales@nesh.live
Access to Information
Our engineers and other personnel may have access to your information for the purpose of development, testing, maintaining our service and also providing you with technical support in case of any issues.
Our service providers, including outsourced development partners, technical support providers, and business support services providers may have access to parts of your information on a need-to-know basis, as per our contractual terms with them.
Additionally, we may share your information, with your prior consent, with third parties, who may use the information to offer and provide additional customized products and services. For example, these may include vehicle service centers and motor vehicle insurers.
Your anonymized data may be shared with third parties for the purpose of marketing, analytics and other uses.
Any individual with whom you may share your Nesh Software login credentials may get access to your information via the Nesh Software.
We may also be required to disclose your personal information in the event of a legal proceeding, court process, investigation or any such other process where we are required to do so by applicable law or where we have to establish our legal rights or where disclosure is required to prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person etc. We may also be required to disclose your personal information in the event of a business reorganization, amalgamation, merger, divestment, dissolution or asset sale.
Security of Data
We and our partners maintain commercially reasonable measures to maintain information security and prevent unauthorized access. However, no security is fool-proof and in case we become aware of any breach of security of your information, we will notify you using the email address that we have. If you do not agree to the terms discussed above, you should exit our website or stop using our Nesh Software and Nesh Device in your vehicle. When you access our website or use our Nesh Software or Nesh Device, you acknowledge that you have read and agree to abide by the terms described above. The company reserves the right to change these policies and terms & conditions without prior notice.
Force Majeure
Notwithstanding anything contained in this Privacy Policy or elsewhere, Nesh LIVE or Nesh Technologies shall not be held responsible for any loss, damage or misuse of your user Information, if such loss, damage or misuse is attributable to a Force Majeure Event. "Force Majeure Event" shall mean any event that is beyond our reasonable control and shall include without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, network errors, computer hacking, technical snags, unauthorized access to computer data and storage device, breach of security and encryption and any other like event beyond the control of Nesh LIVE and Nesh Technologies.
Changes to Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify our customers of any material changes by posting the revised policy on our website.
Contact Information
If you have any questions or concerns about our privacy policy or the personal information we collect, please contact us at sales@nesh.live
Effective Date: 13th Feb 2023